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Feb 09 2012
This article was published on Feb 09 2012 and was archived on Feb 10 2012. The information below may be outdated or inaccurate.
Dealing with conflict is never pleasant, but it is necessary. This is particularly so in the case of customer service. To help those in customer service industries learn more about how to deal with customer complaints and internal workplace conflicts, New River Community College (NRCC) will offer a free two-hour workshop entitled "Customer Service Recovery: What to Do When Things Go Wrong," featuring speaker Bobbie Walker.
The workshop will take place on Wednesday, February 22, from 10 a.m. to noon at NRCC in Dublin.
Walker, of the Virginia Tourism Corporation, will cover several topics during the workshop including embracing complaints as a way to re-engage customers, empowering front-line staff to effectively deal with difficult situations and recognizing complaint management as a critical element of business strategy.
Interested individuals may register for this workshop by visiting https://www.nr.edu/wd_service/.
Questions may be directed to the NRCC Office of Workforce Development at 540-674-3613.
Public Relations Specialist / Adjunct Instructor
